Earth's Clay Store will be CLOSING DOWN on 2nd March 2024! PLEASE SEE BLOG POST FOR FURTHER DETAILS. Shipping day: THURSDAY. Order before WEDNESDAY 9am, United Kingdom (UK) time, if you want your order in Thursdays shipping. ALL ORDERS £10 and over require tracked shipping for them to be shipped. All PayPal payments MUST have TRACKED shipping, otherwise your order will NOT BE SHIPPED. This is what PayPal requires for small businesses.

Refunds Policy

No refunds are provided once your order has been processed and shipped.

Refunds are only provide if you request to cancel your order within 2 hours of placing your order, by contacting Earth's Clay Store.  If you try to cancel after this time, your order may be processed and your cancelation may not be accepted.  

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@earthsclaystore.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We do not offer exchanges.